Reports & Insights

Understand your customers better through our Reports and Analytics generator. Analyze response times, Keywords and Peak times all in one dashboard.

1. Click on Reports

2. Reports dashboard

Read a handy step by step guide on how to use our new Reports & Analytics on the Ongair Blog

The Reports dashboard contains four main sections

Response times

Measure how fast you respond to customer's queries and how soon they respond to you .

Keyword Analysis

We provide you with a pie-chart showing the frequency of your most common keywords, to allow you to detect global problems earlier.

Peak Times

Know when your busiest times of the day are. Our heatmap can tell you historically when this occurs and even give you detailed performance reports on your Agents

Aggregates

View the total number of messages sent and received, contacts stored , images shared and lists you have created.

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