Reports & Insights
Understand your customers better through our Reports and Analytics generator. Analyze response times, Keywords and Peak times all in one dashboard.
1. Click on Reports
2. Reports dashboard
Read a handy step by step guide on how to use our new Reports & Analytics on the Ongair Blog
The Reports dashboard contains four main sections
Measure how fast you respond to customer's queries and how soon they respond to you .
We provide you with a pie-chart showing the frequency of your most common keywords, to allow you to detect global problems earlier.
Know when your busiest times of the day are. Our heatmap can tell you historically when this occurs and even give you detailed performance reports on your Agents
View the total number of messages sent and received, contacts stored , images shared and lists you have created.